Globe receives NTC show cause order says it will respond within prescribed period

UPDATED STORY

Globe Telecom confirmed Monday evening that it has received a copy of the show cause order from the National Telecommunications Commission (NTC) over mobile broadband service deficiencies.

“We only received a copy of the show cause order tonight. We shall study it and we shall respond to it in the period so provided,” Globe Chief Sustainability and Corporate Communications Officer Yoly Crisanto said in a WhatsApp message to TechWatchPH at 7:30 p.m.

The NTC earlier announced a P100,000 daily penalty against telecommunications companies over unresolved mobile broadband service deficiencies.

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NTC fines telcos P100K daily over poor mobile internet in NCR

Crisanto earlier cited Globe’s August 2026 Telco Report Card from the Department of Information and Communications Technology (DICT), which showed improvements in the company’s network performance.

Globe posted its highest overall score for the year at 81.5 and received an overall “Good” rating in the DICT report.

Globe’s average download speed reached 45.9 Mbps in August, up 26 percent from 36.5 Mbps in January. Network quality improved to 71.2, while latency remained at 20 milliseconds.

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Globe posts fastest 2026 download speed in August

Disconnection complaints also declined from 186 in January to 37 in August.

The August results marked Globe’s strongest performance so far in 2026 based on the DICT report.